Check-in/check-out information:

Check in: from 14:00 to 01:00
Check out: from 00:00 to 11:00
If you are leaving after, you must check out of the room at 11AM, but do not worry, you can still use our facilities, as long as you need. Also, we offer a room to store your luggage free of charge.
Late check-outs without prior notice, may incur an extra charge.
Late check-ins must be informed at our reception. Our team is here 24/7.

Reservation policy:

You can make reservations through the Black Swan Hostel website: http://blackswanhostelgranada.kross.travel/ or contacting us by email: [email protected].
When you make a reservation, you will be asked to provide a valid ID, full name, email, phone number, credit card number an expire date.

Cancellation Policy:

Standard Rate: 48 hours before arrival.
Modifications and cancellations: Reservations can be modified or cancelled free of charge 48 hours before the day of arrival. After this time, the price of the first night will be charged. Any modification or cancellation must be requested by email: [email protected], in order to be registered and to avoid any problems.
No Shows: The total amount will be charged, and the reservation will be cancelled, if the guest doesn’t show up without informing us.

Non Refundable Rate: If you have made a reservation with a non-refundable rate, through http://blackswanhostelgranada.kross.travel/ or any other website, such as booking.com, Hostelworld.com or Expedia.com, the total amount of the reservation may be charged at any time. If you cancel your reservation, or in case of not showing up, the total amount will be charged, and not refund will be given.

Payment methods: Payment upon arrival by cash, credit cards and debit cards. Property may pre-authorize your card before arrival.


Special Reservations Policy

For important dates and events:

• Ester Week.
• Feria
• Final or semifinal of football (King’s cup final, Europa League).
• New Year’s Eve.

Groups (bookings of 6 or more people) and reservation more than 350,00€:

For the above there is a 14 day cancellation policy. Reservations can be modified or cancelled free of charge at least 14 days before the day of arrival. We reserve the right to pre-charge the reservations for 50% of the total amount any time from receiving the reservation. If the reservation cannot be pre-charged, we will inform you by email and you will have 48h to respond. if we do not hear from you, your reservation will be cancelled. 14 days before arrival we will charge the rest of the reservation. From that date, free cancellation will not be possible.
Groups must pay a deposit that we will return at the end of their stay.
If you have a group booking, we will always try our best to put you together in the same dorm, but keep in mind this is a hostel and it is not always possible!

Age restriction:

Only guests above 18 years old can stay in the hostel.
Students that are under 18 years old at the time of check-in, cannot stay, even if they are accompanied by tutors.

General information:

• Towels for rent: 3.50 €.
• Padlock to buy: 3.00€.
• Reception open 24h.
• No curfew.
• No alcohol is to be consumed in the hostel dorms.
• Lost keys will incur a charge of 5’00 €.
• Hostel Management and Staff reserve the right to refuse guest’s stay or cancel reservations if standards of behavior are not met, in such cases no refunds will be made.
• All Stag/Hen parties must occupy entire rooms, they cannot share with other guests.
• Kitchen can be used from 7 am to Midnight.